GPIT’s system administration service keeps your servers, network and shared services always available, secure and performance-optimised.
Problems businesses often face
- Servers and shared applications gradually slow down, with no clear cause and no one monitoring them.
- Loose access control, accounts of departed employees not revoked, and a risk of data leakage.
- No monitoring – you only learn of an incident when users report the system is already down.
- Security patches and network device firmware not updated for years.
Scope of work
- Servers & virtualization: administering Windows Server / Linux, VMware / Proxmox / Hyper-V; monitoring resources, capacity and performance.
- Shared services: Active Directory / domain, file server, printing, business email, internal applications.
- Networking: switches, routers, WiFi controllers, VLANs, VPN; firewall and access policy.
- Security & compliance: role-based access, account reviews, patching, password policy, centralised antivirus.
- Monitoring & backup: real-time incident alerts, multi-layer backup, restore testing.
Delivery process
- Survey & system audit – build diagrams and an asset inventory, assess risks and bottlenecks.
- Propose an approach & SLA – administration items, frequency, committed response times.
- Sign the contract & NDA.
- Standardise & set up monitoring – document configurations, build an alerting dashboard, standardise backups.
- Operate & optimise regularly – daily administration, incident handling, scheduled patching.
- Regular reporting – status, capacity, incidents, upgrade recommendations.
Service commitment (SLA)
- 24/7 monitoring, with early alerts before an incident affects users.
- Engineers certified in VMware VCP-DCV, Cisco CCNP Enterprise and CEH.
- Weekly reports; an NDA in place; change management processes followed.
- Committed response and resolution times by incident priority.
Frequently asked questions
Does GPIT administer remotely or on site?
Both: most monitoring and resolution is done remotely, with on-site visits on a regular schedule or when an incident requires hands-on work.
Will you work with a system currently outsourced to another provider?
Yes. GPIT takes over, audits and re-standardises the existing system before operating it.
Get a survey & quote for system administration
Leave your details or call +84 945 886 818 – GPIT responds within the working day.
