GPIT’s CCTV maintenance service keeps your surveillance system recording clearly, retaining enough days of footage and ready whenever you need to export it – even in continuous operating environments like ports and factories.
Problems businesses often face
- Blurred cameras, drifting angles, lost signal – only noticed when footage is needed and the data isn’t there.
- The recorder is full and doesn’t retain the required number of days; a failing hard drive that no one is watching.
- A system installed over many years, with several generations of equipment and no one who knows the layout.
- No status reports and no equipment replacement plan.
Scope of work
- Camera checks: image quality, coverage angle, night-time infrared, lens cleaning, tightening mounts.
- Recorders & storage: checking hard-drive health, retention days, recording configuration and backing up the configuration.
- Infrastructure: power, PoE, signal cabling, switches, equipment cabinets, lightning protection.
- Software & access: firmware updates, checking remote viewing, account permissions.
- Reporting: a list of working / faulty cameras and replacement recommendations.
Delivery process
- Survey the current system – number of cameras and recorders, condition, layout.
- Propose a maintenance package – frequency (monthly/quarterly), items, SLA, quote.
- Sign the contract & NDA.
- Scheduled maintenance against a checklist – with a report and photos each time.
- Incident support – received by hotline, resolved remotely or on site.
- Reporting & upgrade advice.
Service commitment (SLA)
- 24/7 support, suitable for continuously operating systems too.
- Experience maintaining large-scale camera systems at an international container terminal (TCIT).
- A report and acceptance photos after each maintenance cycle.
- An NDA in place; a warranty on replaced equipment and items.
Frequently asked questions
Does GPIT maintain camera systems installed by other companies?
Yes. GPIT maintains multi-brand systems (Hikvision and other common brands).
Does it include upgrading / expanding the cameras?
Yes – including a site survey, equipment recommendations, installation and integration into the existing system.
Get a quote for CCTV system maintenance
Leave your details or call +84 945 886 818 – GPIT responds within the working day.
