Mall parking payment works best with VietQR, because shoppers pay with the banking app already on their phone instead of installing the mall’s own app. At a shopping mall in District 7, Ho Chi Minh City, with about 500 cars every weekend, 82% of drivers paid by VietQR after six weeks on G-Parking, and the average exit time fell to 25 seconds.
How is a mall car park different from an office car park?
An office car park mostly serves regulars who come every day. A mall car park is the opposite. Most visitors are families on a one-off shopping trip, and next weekend they may go to a different mall. Traffic peaks at weekends and on public holidays.
Because visitors rarely return, anything that asks them to register, create an account or download an app causes friction. They install the app, pay a few tens of thousands of dong, delete it, and leave with a worse impression of the mall.
How does G-Parking collect fees at a mall?
A licence plate recognition camera at the entrance records the plate and entry time, and the car drives straight in. At the exit, the camera reads the plate again and the gate screen shows the fee with a VietQR code.
The driver opens any banking app that supports VietQR, scans, confirms, and the barrier opens. Even first-time users finish in under 30 seconds.
Why VietQR instead of a mall app?
VietQR is the national payment QR standard run by NAPAS, so almost every banking app in Vietnam can scan it. By October 2025 nearly 90 million mobile banking accounts were using VietQR scanning, and VietQR transfers in the first ten months of 2025 grew more than 85% by value year on year (Thi truong Tai chinh Tien te).
For the mall, there is no app to build, no user accounts to manage, and no personal data to store just because someone parked once.
What about visitors who do not use banking apps?
G-Parking places a kiosk accepting cash and ATM cards near the exit, staffed to help older visitors who are not used to scanning codes. At the District 7 mall, about 15% of drivers chose this option. It is still faster than collecting cash at the barrier.
What were the results after six weeks?
District 7 mall, about 500 cars per weekend, after six weeks on G-Parking:
- 82% of drivers paid by VietQR.
- 15% used the cash or card kiosk.
- 3% were monthly pass holders from mall staff.
- Average exit time was 25 seconds.
- There were no complaints about incorrect charges.
How are holidays and weekend peaks handled?
Holiday traffic can double a normal weekend, and the pressure lands on the exit gates when the mall closes. With VietQR, most of the time at the exit is the driver opening a banking app and scanning, so a clear, well-lit screen with short instructions at each lane cuts queues noticeably. Kiosk staff focus on helping older visitors so the main lanes keep moving.
[cần xác nhận: whether G-Parking supports prepaying before returning to the car, for example at the checkout or a screen in the basement lobby]How does mall management track parking revenue?
Each visit links a plate number, entry time, exit time and payment. Managers see revenue by hour, by day and by payment method, and reconcile it with the bank statement without counting cash at the end of each shift. Peak-hour data also helps the mall plan car park staffing and time its promotions.
How much does it cost?
From 400 million VND for a mall with 2 entry gates, 2 exit gates, 300 spaces and 2 payment kiosks. That covers hardware, software, installation, staff training and a 12-month warranty.
FAQ
Can the mall offer free parking to shoppers?
Yes. The cashier or the store validates the receipt against the licence plate in the system, and the fee is reduced or waived at the exit.
Where does VietQR money go?
Straight to the car park operator’s bank account. Each payment has a reference that matches it to a specific vehicle visit.
What if the bank confirmation is slow?
Staff check the transaction on the management screen and open the barrier manually.
Book a survey for your mall car park at gpit.vn.
GPIT, IT Solution Investment Company Limited, 32 Truong Phuoc Phan, Binh Tri Dong Ward, Ho Chi Minh City, Vietnam. Hotline +84 945 886 818. Email info@gpit.vn. Website https://gpit.vn.
