GPIT’s IT service – computer maintenance keeps all your computers, laptops, printers and office equipment running smoothly, reducing incidents and work disruption.
Problems businesses often face
- Slow computers, full drives, virus infections and minor faults – staff waste time fixing things themselves.
- No one carries out regular checks; machines are only fixed once they have failed completely.
- Printers, scanners and the internal network break down often, with no clear point of contact.
- Old equipment isn’t scheduled for replacement and fails suddenly in the middle of urgent work.
Scope of work
- Scheduled maintenance: cleaning, hardware checks, OS & driver updates, disk cleanup, startup optimisation.
- Endpoint security: installing & updating antivirus, checking patches, password policy.
- Incident handling: computers, laptops, printers, scanners, office software, email, network connectivity.
- New machine setup & handover: standardising configuration, installing licensed software, migrating data.
- IT asset management: building an equipment inventory, tracking condition, recommending replacements.
Delivery process
- Survey & equipment inventory – record quantity, condition and configuration.
- Propose a maintenance package – frequency (monthly/quarterly), number of on-site visits, SLA, quote.
- Sign the contract & NDA.
- Scheduled maintenance against a checklist – with a report each time.
- Support between cycles – hotline / email, remote support, on site when needed.
- Reporting & advice – equipment condition, upgrade / replacement recommendations.
Service commitment (SLA)
- Online and on-site support 24/7.
- Well-trained staff with a professional manner.
- A non-disclosure agreement (NDA) in place.
- A committed on-site arrival time in the Ho Chi Minh City area per the contract.
Frequently asked questions
How is computer maintenance different from IT outsourcing?
Computer maintenance focuses on endpoints. IT outsourcing also covers servers, networking, security and system administration.
What is the cost based on?
The number of devices and the maintenance frequency. Contact us for a quote after a survey.
Get a quote for business computer maintenance
Leave your details or call +84 945 886 818 – GPIT responds within the working day.
