GPIT’s IT outsourcing service replaces or supplements your in-house IT team – keeping your company’s IT systems stable and secure for a fixed monthly cost.
Problems businesses often face
- Recruiting and retaining skilled IT staff is expensive, and one person can rarely cover servers, networking, security and end users all at once.
- Incidents happen after hours with no one on duty; business operations are disrupted.
- No processes, no reporting – management has no visibility into the state of the systems.
- No one to set up backup policy, access control and regular security patching.
Scope of work
- User support (Helpdesk): handling issues with computers, printers, email and software – remotely and on site.
- System administration: servers, shared folders, accounts and permissions, domain, business email.
- Networking & security: routers, switches, WiFi, firewall, VPN; monitoring and patching.
- Backup & recovery: setting up backup schedules and testing restores regularly.
- Investment advice: recommendations on equipment upgrades, licensed software and budget roadmaps.
Service packages
- Pay-per-visit / part-time Helpdesk package – suits businesses with under ~20 devices; a technician visits regularly, plus remote support.
- Scheduled administration package – on site on a fixed weekly schedule, plus remote coverage during business hours.
- Full-time on-site IT package – an engineer stationed at the client’s office, with a senior engineer as backup.
See the indicative pricing or contact us for a quote based on your situation.
Delivery process
- Survey & assessment of the current state – inventory of devices, systems and risks.
- Propose a package & SLA – scope, response times, quote.
- Sign the contract & NDA – data confidentiality commitment.
- Onboarding & standardisation – document the systems, set up monitoring and backup.
- Operate to the SLA – daily support, incident handling, scheduled maintenance.
- Weekly / monthly reporting – system status, incidents, recommendations.
Service commitment (SLA)
- Online and on-site support 24/7.
- A well-trained, experienced team with international certifications (Cisco, VMware, AWS, CEH).
- Weekly reports on incidents or any suspicious logs.
- A non-disclosure agreement (NDA) – client data always stays safe and private.
- Keeping systems stable and reducing downtime.
Frequently asked questions
Does GPIT sign an NDA?
Yes. An NDA is a standard clause in every service contract.
How is the cost calculated?
A fixed monthly fee based on the number of devices / users and the SLA level. No recruitment, benefits or training costs.
Can businesses outside Ho Chi Minh City use the service?
Yes. GPIT already serves clients in Binh Duong, Long An and Ba Ria – Vung Tau.
Get advice & a quote for IT outsourcing
Leave your details or call +84 945 886 818 – GPIT responds within the working day.
