1. Conditions for free warranty repair or parts replacement

GPIT customers are entitled to free warranty repair or replacement of parts and components when the product meets all of the following conditions:
– The product is within the warranty period.
– A purchase invoice for the product can be presented, or electronic warranty activation details when a service is requested.
– The product is genuine and was installed and connected to the manufacturer’s technical standards and specifications.
– The product is used for its intended purpose and function and in a manner consistent with the manufacturer’s instructions (per the user manual supplied with the product).
– The component failure is due to a manufacturing technical fault, confirmed as a fault by a GPIT technician.
– The specification label, seal and serial label on the product are intact and not torn, erased or altered.

2. Conditions for chargeable warranty service

GPIT will provide chargeable service (out-of-warranty service, not eligible for free warranty) when the product breaches the conditions in section 1 and one of the following applies:
– The product is out of the warranty period.
– The product’s electronic warranty had not been activated at the time of inspection and no purchase invoice can be presented, or the invoice is invalid (incomplete information, erased details, etc.).
– The specification label, seal or serial label on the product is not intact – torn, erased or altered.
– The product was installed or connected inconsistently or not to the manufacturer’s technical standards.
– The product was damaged by improper technique, wrong voltage, unstable mains supply, poor electrical contacts, or lack of regular cleaning and maintenance.
– The product is warped, dented, cracked, scratched or broken due to transport, installation or use contrary to technical standards and instructions.
– The product was damaged by force-majeure events including but not limited to: natural disasters, floods, fire and other damage not caused by the manufacturer.
– The product was modified or structurally adjusted by a third party outside GPIT’s authorised warranty network.
– The product suffered pest damage, oxidation or rust due to environmental factors, deformation caused by heat, or improper storage, cleaning or maintenance.
– Any damage related to the use of non-genuine parts and accessories not supplied by GPIT.
– Rust, discolouration and natural wear of the product, parts and accessories over time are not covered.